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Cobb County Human Resources
Class Title: SENIOR SERVICES CASE MANAGER
DEPARTMENT: SENIOR SERVICES
Under general supervision, performs work involving providing social services to clients in order to maintain their independent functioning within the community. Makes assessments of a clientís health status and level of functioning; then develops, implements, monitors and revises the clientís plan of care accordingly. Work involves considerable interaction with social service agencies to arrange for service provision for clients. All programs and services of the department ensure compliance with requirements of the Atlanta Regional Commission (ARC) and the State Department of Human Resources (DHR).
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Screens client referrals to determine appropriateness and eligibility for services.
Makes home visits to referred clients to make initial assessment of cognitive, physical, social, economic and emotional status of individuals.
Interviews and observes clients and observes clients in their living environment.
Completes assessment form to determine required services; explains program, services and requirements to clients.
Develops comprehensive plan of care for clients based on assessment, client expectations and choices, and availability of services.
Monitors, reviews and updates care plans on a periodic basis.
Implements client care plans by arranging services, monitoring and evaluating service provision, and coordinating family and volunteer assistance.
Maintains client case files by documenting client visits, services provided, and client progress toward attainment of goals.
Manages client caseload by scheduling and making on-going home visits to clients to monitor and review progress; ensures continuity of care for all clients on caseload.
Interacts with clients, volunteers, service providers and the general public regarding programs and activities related to senior services.
Participates in special projects or programs of the center, such as delivering meals and care packages to homebound clients and taking applications for assistance programs.
Maintains attendance and punctuality within customary tolerances for this position.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED:
Personal Computer Standard Office Equipment Standard Software Applications
Bachelorís degree in Social Services, Human Services, Psychology or other related field; supplemented by one year previous experience in a social services program providing direct client services; or an equivalent combination of education, training and experience.
Requires a valid Driverís License.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of pertinent federal, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work.
Knowledge of human and social behavior as such relates to specific needs of the elderly.
Knowledge of general medical terminology, illnesses and behaviors generally characteristic of elderly persons, and medications generally prescribed for the elderly.
Knowledge of available community services and resources to support client needs.
Ability to effectively communicate both orally and in writing; strong oral communications skills, e.g., clarity, enunciation, vocabulary, resonance.
Ability to demonstrate compassion and respect in one-on-one interactions.
Ability to assess the physical, cognitive, emotional, economic and social status of persons utilizing established criteria.
Ability to prioritize, organize and manage a caseload of clients in a manner that ensures proper continuity of care.
Ability to assess situations for emergency or non-emergency state, and to provide situation appropriate response accordingly.
Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications.
Ability to establish and maintain effective working relationships and communications with clients, patrons, volunteers, contractors, vendors, co-workers and the public.
Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.
While performing the essential functions of this job the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and lift and/or move up to 10 to 20 pounds. While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.