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Cobb County Human Resources
Class Title: ANIMAL CONTROL OPERATIONS MANAGER
DEPARTMENT: PUBLIC SAFETY
Under general supervision, performs work involving supervising, coordinating and monitoring the activities of Animal Control personnel assigned to Field Operations Division and the Animal Shelter. Communicates directives to Animal Control Supervisors, Animal Control Officers and other Animal Control personnel; keeps management informed of activities and incidents occurring in the field or in the shelter.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Supervises and monitor the activities of Animal Control Supervisors; observes, monitors, and conducts evaluations of performance; disciplines subordinates when appropriate, including issuing warning sheets, verbal reprimands, and relieving individuals of job duties to maintain morale and efficiency.
Provides leadership, direction, and motivation to personnel by commending good job performance, setting an example of good performance, and providing incentives for continued good performances.
Orchestrates and implements directives, policies and procedures to subordinate personnel; communicates and enforces departmental rules and regulations in order to maintain discipline and to inform personnel of consequences of infractions of departmental and shift policies, rules and regulations.
Relays information from personnel up the chain of command by discussing information from employees with members of upper management in order to keep management staff informed of staff activities, needs, concerns, and problems; Conducts staff meetings to inform personnel of new policies, procedural changes, changes in enforcement issues, court decisions, etc.; Responds to inquiries made by officers and employees regarding any aspects of their jobs.
Completes work roster to ensure that available personnel cover shift assignments in an effective and efficient manner; reviews and monitors work schedules and assignments to ensure full coverage of shift activities.
Ensures that employees have equipment needed to carry out job duties; inspects vehicles, uniforms, the shelter and other equipment to ensure safe and proper operation and to adhere to departmental rules and regulations and dress code.
Oversees and coordinates various programs of training for all employees; develops training programs and training standards; prepares lesson plan and course curriculum, evaluates and acquires training materials; instructs training classes and procures other instructors for training; Plans, announces, and conducts specialized training classes for Animal Control Officer such as Cruelty Investigations, Animal Protection Act of 2000, Large Animal Handling Classes, Alternate Capture Techniques, Chemical immobilization, Net Gun training, etc.; Maintains reference library, instructional aids and literature; prepares training calendar; maintains training records on all Animal Control employees.
Reviews cases, citations and written reports handled by subordinate officers in order to ensure accuracy and completeness; Represents Animal Control to ensure court cases are properly prosecuted; Testifies in a courtroom setting or other legal proceeding including Administrative Hearings pertaining to the impoundment of animals, and reviewing all documents, papers and notes related to an investigation to prepare for courtroom testimony or depositions.
Serves as Custodian of Records for Animal Control and may be required to testify as to the authenticity of departmental records; and responds to request to produce documents under the Open Records Act.
Completes accident and incident reports and compiles supporting documentation in order to document and explain facts and circumstances surrounding incidents.
Processes records and reports such that files are maintained in an orderly fashion and information can be retrieved and disseminated in an efficient manner.
Interacts with citizens in order to respond to inquiries and complaints; Provides information regarding animal control matters or refers the citizen to other county or state agencies if the matter does not fall under animal control’s jurisdiction.
Continually monitors/listens to Animal Control radio traffic to ensure that all calls are answered and that officer safety is not compromised.
Directs Animal Control investigations by assigning adequate personnel to the case, making recommendations regarding investigative procedures and techniques, reviewing case files and determining priority of cases
Assists other law enforcement and animal control agencies with animal related matters originating in the County and in other counties by supplying information, resources, and manpower.
Interviews applicants for open positions in Animal Control including background investigation.
Investigates complaints involving employees of the department including misconduct and inadequate response to complaints by interviewing employees, victims and witnesses; gathers evidence and other information; Writes reports to document findings and conclusions; Initiates disciplinary action if warranted.
Investigates and directs the investigation of cases involving animal cruelty; impounds and obtains vet treatment for animals that are victims of animal cruelty; Interviews suspects, witnesses and vets, documents cases with photographs, video tapes, evidence documentation, labeling, maintaining chain of custody of evidence, and obtaining vet records on each animal; Identifies and pursues the collection of restitution in court cases to reimburse the County for costs incurred in relation to animal cruelty cases.
Advises animal owners and complainants of the requirements of the Animal Control Ordinance and the consequences for failure to comply.
Functions as the media spokesperson for Animal Control.
Functions as the Dangerous Dog Officer for Cobb County by reviewing all bite reports involving a dog to human bite, making determination whether or not the dog should be classified as potentially dangerous or dangerous, notifying the dog owner of the County’s decision to classify their dog as dangerous or potentially dangerous and scheduling required appeal hearing on the classification if requested by the owner; Present the classification case to the Animal Control Board by submitting testimony, evidence and witnesses to support the County’s position; Ensures that the owner complies with State Law and the county ordinance pertaining to owning a Potentially Dangerous or Dangerous Dog by ensuring the owner provides the proper enclosure, posting required signage, issuing certificate indicating compliance and do yearly follow up re-inspection and reissuing of certificates.
Monitors budget expenditure; researches and identifies products for use in the Animal Shelter and Field Division; ensures that items are paid from the proper accounts.
Responds to call that are out of the ordinary, i.e., exotic animal calls, large animal calls, animals in distress calls, large cruelty cases, disaster related calls, etc where a higher level of animal control management is required to manage the situation and obtain assistance from other agencies; Responds to emergency, dangerous or priority calls in order to render assistance to officers and to take charge of situations if necessary; responds to accidents involving animal control personnel in order to assess and appropriately handle the situation.
Assists in the evacuation or rescue of animals in emergency situations such as natural disasters, manmade disasters, or other incidents where an animal is in a life-threatening situation; Coordinates rescue efforts for the animal by evaluating the situation and determining a course of action to rescue the animal without jeopardy to animal control employees or other personnel who may be assisting
Assists Solicitor’s Officer and the District Attorney’s Office in preparation of cases for trial; Keeps up to date with new cases laws and court decisions pertaining to animal control.
Maintains personnel file for all Animal Control Officers including all necessary documentation (e.g., incidents of vehicle/property damage, injury) and that files are maintained accurately.
Maintains attendance and punctuality within customary tolerances for this position.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED:
Restraint & Capture Equipment Vehicle Medications & Needles
Microchip Scanner & Injector Office Equipment Microscope
Washer/Dryer Camera Cages & Traps
Horse & Cattle Panels/Trailer Incinerator Respirators
Carbon Monoxide Euthanasia Chamber Protective equipment Multi-line phone
Video camera/recorder Radio (portable and base)
High School diploma or GED; supplemented by three years progressively responsible supervisory experience; or an equivalent combination of education, training and/or experience.
Valid Driver’s License
An Associate’s Degree in Criminal Justice, Public Administration or related field is preferred.
Experience in animal control and care functions; with demonstrated broad knowledge of animal cruelty investigative principles, methods and techniques is preferred.
National Animal Control Association (NACA) certification or Georgia Animal Control certification is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of animal behavior and characteristics and common diseases including rabies.
Knowledge of procedures for care of sick and/or injured animals.
Knowledge of laws pertaining to animal control laws, ordinances, issuance of valid arrest, search and inspection warrants.
Knowledge of requirements for dealing with rabid animals.
Knowledge of effective managerial and supervisory principles and techniques.
Knowledge of record keeping, report preparation, filing methods, records management techniques, and open records regulations.
Knowledge of Animal Control, CCPD, DPS and Risk Managements departmental policies and standard operating procedures pertaining to personnel and animal control issues.
Knowledge of Georgia Department of Agriculture Rule and Regulations for operation of an animal shelter.
Knowledge of applicable state, federal and local laws, rules, ordinances and regulatory standards applicable to the work.
Skill in the safe use and proper utilization of animal capture and restraint tools, equipment, traps, and devices.
Ability to effectively communicate both verbally and in writing; ability to speak effectively before public groups and respond to questions.
Ability to detect aberrant or otherwise abnormal animal behaviors, symptoms of rabies, symptoms of parvo virus, and other routinely encountered animal illnesses.
Ability to handle dangerous animals without injury to self or animals.
Ability to read and interpret various documents such as safety rules, operation and maintenance instructions, procedure manuals, and related documentation.
Ability to provide supervisory training and guidance to staff in the more complex and essential functions of the work.
Ability to establish and maintain effective working relationships and communications with co-workers, volunteers, civic and related interest groups, and the general public.
While performing the essential functions of this job the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance over large obstacles, stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds.
While performing the essential functions of this position the employee is occasionally exposed to fumes, odors, or airborne particles, toxic or caustic substances, excessive noise, temperature extremes, dampness/humidity, confrontational persons, traffic, domestic animals and various forms of wildlife.