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Class Title: 911 ANALYST
DEPARTMENT: PUBLIC SAFETY
Updates and maintains geographic data and databases in a computer-aided dispatch system (CAD) used by County emergency personnel. Works with local agencies and the telephone company to obtain street, address, jurisdiction, and boundary information. Makes field visits to verify street numbering and jurisdictions; uses computer systems to update databases.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Maintains a GIS database of streets, addresses, boundaries, routes and other information in order to ensure accurate records for 911 dispatch; and digitizes and enters this information into the computer network using SQL scripting.
Creates maps and other visual aids for fire and police officials for their use in training exercises, and to help improve fire zones and police beat determinations.
Researches and updates changes to the Master Street Address Guide (MSAG) through coordination with other agencies that maintain similar information, such as the Tax Commissioner's Office, U. S. Postal Service, and other 911 answering points, and by using available resources such as plat maps, annexation records and on-site verification.
Converts GIS data into Geofile format for use in the Computer-Aided Dispatch (CAS) system used by the Emergency 911 Center for receipt of in-bound calls.
Coordinates with wireless vendors to ensure that 911 call routing is accurate and complete.
Collects, enters and maintains records of code information for the CAD system.
Reviews, researches and completes daily service orders from telephone company.
Reviews, investigates and forwards 911 inquiry forms generated by Emergency 911 Center personnel.
Generates maintenance ledgers and forwards a copy to the telephone company to update 911 master street address guide.
Makes site visits to properties in order to verify street numbering and jurisdictions, and uses a Geographical Positioning System (GPS) to verify latitude and longitude positions.
Trains emergency operators in 911 operations using maps and databases.
Acts as liaison with County GIS personnel and other jurisdictions.
Maintains updated list of equipment belonging to the E911 Communications Bureau.
Attends meetings and training workshops to maintain current knowledge of trends and developments in the field.
Maintains attendance and punctuality within customary tolerances for this position.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED:
Personal Computer Standard Office Equipment Standard Software Applications
Subdivision Plats Maps and Street Atlas Automobile
High school diploma or GED equivalent; supplemented by three years progressively skilled experience in receipt and interpretation of spatial and tabular GIS data utilizing current technologies; additional education in the field is preferred and may substitute for a portion of the required experience; or an equivalent combination of education, training and/or experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of the geography of the County.
Knowledge of principles and techniques map reading and usage.
Knowledge of resources for obtaining street names, street numbers, jurisdictions, boundaries.
Knowledge of emergency communications procedures.
Knowledge of GIS operations and map tables.
Knowledge of the use of a computer-aided dispatch system (CAD).
Knowledge of standard cartographic survey procedures; knowledge of general construction specifications and blueprints.
Knowledge of pertinent federal, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work.
Skill in researching, compiling, and summarizing statistical data and information materials.
Ability to research and interpret land record data, legal descriptions, infrastructure data, aerial imagery and related GIS renderings.
Ability to effectively communicate both orally and in writing.
Ability to establish and maintain effective working relationships and communications with project consultants, private contractors, County employees, and the general public.
Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction.
While performing the essential functions of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and lift and/or move up to 10 to 20 pounds. While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.